Wheelchair Accessible Local Taxis (WAV) – Specialist Taxi Services | Ladybird Taxis & Airport Taxi
Safe, comfortable and on-time wheelchair-accessible journeys across town and to all major airports. Our trained drivers, purpose-built WAV vehicles, and caring approach make us the trusted choice for wheelchair users, mobility scooter users, older passengers, and anyone who needs a little extra assistance.
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Open 24/7 subject to availability • Assistance dogs welcome • Card & contactless accepted • NHS & care accounts welcome
Why Choose Ladybird for Wheelchair Accessible Local Taxis
At Ladybird Taxis & Airport Taxi, we specialise in wheelchair accessible taxis (WAV) designed around comfort, dignity and reliability. Whether you’re heading to the shops, visiting friends, attending a medical appointment, catching a flight, or planning a day trip, our specialist service ensures you arrive safely, comfortably and on time.
- Purpose-built WAVs: Rear-entry ramps, side-entry ramps, low-floor access, secure restraint systems, and high headroom for comfortable travel.
- Trained, caring drivers: Our drivers receive disability awareness and wheelchair restraint training, and can offer door-to-door and kerb-to-kerb assistance as required.
- Flexible seating: Travel in your own wheelchair or transfer to a seat—our vehicles can be configured to suit your needs and group size.
- Transparent pricing: Clear, pre-agreed fares and multi-stop itineraries available. Accounts for frequent travellers and care providers.
- Airport expertise: Assisted check-in options, help with luggage, and live flight monitoring to keep things calm and stress-free.
- Assistance dogs welcome: We gladly welcome registered assistance dogs and provide water on request.
- Available 24/7 (pre-booked): Subject to availability, we operate day and night for scheduled travel and airport transfers.
We believe accessibility is about more than a ramp; it’s the whole experience—information, communication, timing, and empathy. That’s what you get when you choose Ladybird.
Our Wheelchair Accessible Vehicles (WAVs)
Our fleet includes a mix of small, medium and large WAV taxis to match your journey and mobility equipment. We can accommodate most manual wheelchairs, powered wheelchairs, and compact mobility scooters. If you’re unsure about fit or securement, we’re happy to help before you book.
Key Accessibility Features
- Ramps & low-floor: Smooth gradient ramps with anti-slip finish; some vehicles feature hydraulic or assisted systems.
- Certified restraints: Proper four-point restraint systems for wheelchairs plus seatbelts for every passenger.
- High headroom & wide doors: Comfortable loading for taller wheelchairs and ease of movement inside the vehicle.
- Flexible layouts: Space for one wheelchair user plus 1–4 additional passengers (vehicle dependent).
- Climate control & comfort: Heating and air conditioning to keep the cabin comfortable for all seasons.
- Luggage capacity: Room for medical equipment, shopping, and airport luggage (confirm at time of booking).
Wheelchair & Equipment Compatibility
To ensure a perfect fit, please share the following when you book:
- Wheelchair type & size: manual or powered; overall width, length, and height while occupied.
- Passenger weight when seated in chair: for safe loading and securement planning.
- Any additional equipment: such as oxygen, drip stands, foldable walkers, or compact scooters.
- Preferred seating: travel seated in wheelchair or transfer to a taxi seat.
If you’re not sure about measurements, our team can help with a quick checklist over the phone or by email. We’ll match you with the most suitable WAV taxi in our fleet.
Accessible Airport Taxis & Assisted Airport Transfers
Ladybird is your dependable partner for accessible airport transfers. We serve all major UK airports including Heathrow, Gatwick, Luton, Stansted, London City, Birmingham, East Midlands, Bristol and more. From home to terminal (and back again), we’ll tailor the service to your needs and flight time.
Airport Transfer Highlights
- Meet & greet: Your driver can meet you at arrivals with a name board and assist with wheelchair manoeuvring and luggage.
- Assisted check-in: Upon request, we can accompany you to the appropriate assistance desk before security.
- Flight tracking: We monitor live arrivals and departures to adjust pickup timing within reason.
- Comfort & calm: Extra time for boarding and alighting is scheduled so you never feel rushed.
- Group & family travel: Seats for accompanying family, friends or carers—just let us know your party size.
Planning a flight soon? Book your airport taxi early to secure the specific WAV you need. We’ll coordinate timings, confirm equipment compatibility, and provide a clear quote in advance.
Hospitals, Care Appointments & Community Transport
We regularly provide WAV taxis for hospital appointments, GP visits, physiotherapy, dialysis, dental check-ups, eye clinics and more. Our drivers plan the route and timing carefully so you arrive punctually and return home safely.
Support We Offer
- Door-to-door assistance: Help with front doors, lifts, and reception check-in where appropriate.
- Waiting & returns: Book as a return or ask for a “wait & return” if the appointment is short.
- Care & NHS accounts: We support direct billing for approved organisations, care homes, and service providers.
- Regular schedules: Set days/times each week for repeat treatments or sessions.
If you coordinate transport for a family member or a care home, ask about our pre-booked schedules and transparent monthly invoicing. Visit contact or see taxi prices for guidance.
How We Assist on the Day
Every passenger is different, and we adapt our assistance to your preferences. Here’s what to expect when you book a wheelchair accessible taxi with Ladybird:
- Pre-journey confirmation: We re-confirm your booking details, check wheelchair dimensions and discuss any special requests (quiet ride, specific seating, extra time needed, etc.).
- Arrival & greeting: Your driver arrives on time, introduces themselves and confirms your destination before positioning the vehicle appropriately for safe boarding.
- Boarding: Ramp deployment with stabilisation checks; the driver guides or assists as preferred. We never rush—safety and comfort first.
- Securement: Four-point restraints for the wheelchair and a seatbelt for the passenger; we confirm you’re comfortable before moving off.
- During the ride: Smooth driving, clear communication, climate control adjustments and optional route updates.
- Arrival support: Careful ramp deployment and assistance to the door or assistance desk if requested. We can help with luggage and ensure you’re settled.
Have specific accessibility needs such as hearing, visual, or cognitive considerations? Let us know so we can tailor communication, lighting, seating, and timing to suit you.
Safety, Training & Accreditation
Safety underpins everything we do. Our WAV taxi service follows strict procedures and continuous driver training to ensure the safest possible journey.
- Enhanced driver vetting: All drivers undergo regular background checks and licensing compliance.
- Disability confident: Drivers trained in disability awareness, respectful communication and safeguarding.
- Wheelchair securement: Ongoing training in correct use of ramps, restraints and seatbelts for multiple chair types.
- Vehicle maintenance: Routine safety inspections of ramps, tracking systems and tie-down points.
- Cleanliness & hygiene: Vehicles cleaned frequently with attention to high-touch areas; blankets and nonslip mats available on request.
We also welcome feedback. If we can improve any aspect of our specialist taxi service, we want to hear from you—visit contact.
Wheelchair Taxi Prices & Payment Options
We offer transparent, pre-agreed pricing for all wheelchair accessible taxi journeys. Because every WAV booking is unique, fares are based on distance, time, vehicle type and any additional assistance required (e.g., meet & greet or assisted check-in at airports).
| Journey Type | What’s Included | Guide Price* |
|---|---|---|
| Local WAV Journey (up to 3 miles) | Door-to-door assistance, securement, up to 10 minutes boarding time | from £25 |
| Hospital / GP Appointment | Drop-off at main entrance, optional wait & return | from £25 each way |
| Airport Transfer (e.g., to Heathrow) | Meet & greet, luggage assistance, flight tracking | from £70 |
| Day Trip / Multi-stop | Custom itinerary, comfort breaks, return included | Quote on request |
*Prices are indicative. We will confirm a fixed fare when you book based on your exact pickup, destination, time, and vehicle needs. See our taxi prices for more.
Payment Options
- Card & contactless in-vehicle (Visa, Mastercard, etc.)
- Online prepayment via secure link
- Cash (exact change appreciated)
- Accounts for businesses, care providers & frequent travellers
- Receipts available by email
How to Book a Wheelchair Accessible Taxi
Booking your WAV taxi with Ladybird is simple. We recommend pre-booking to secure the most suitable vehicle and driver.
- Choose a method: Call us, book online, or email.
- Share key details: pickup & destination, date/time, wheelchair type & dimensions, passenger count, luggage, assistance needs.
- Receive your quote & confirm: We’ll confirm the fare and vehicle assignment; prepay or pay on the day.
- Relax: Your driver will arrive on time, help you board safely, and get you there comfortably.
Short-notice bookings are sometimes possible, but for airports, hospitals and special events, we advise booking as early as you can.
Areas We Cover
We provide wheelchair accessible taxis across our local area and beyond, including transfers to all major airports and intercity journeys. For a detailed list and map, visit areas we cover. If your location isn’t listed, please ask—we may still be able to help or arrange a partner service.
- Local towns & villages (door-to-door WAV taxis)
- Hospitals, clinics, and care facilities across the region
- UK airports and cruise terminals
- Intercity and long-distance accessible travel
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What Our Passengers Say
“The driver was patient and kind, helped me aboard with my powered chair and secured everything perfectly. The whole journey felt safe and relaxed.”
“Reliable for my weekly appointments. They always send a suitable vehicle and the drivers are consistently respectful and on time.”
“We booked for a family outing. The WAV had room for my chair and everyone else. Great service from start to finish.”
Wheelchair Taxi FAQs
Can I travel while seated in my wheelchair?
Yes. Our wheelchair accessible taxis are equipped for safe travel while you remain seated in your chair. We use certified four-point restraints for the wheelchair and a separate seatbelt for you. If you prefer to transfer to a taxi seat, we can help with that too.
Do you accept assistance dogs?
Absolutely. Assistance dogs are welcome in all our vehicles. Please let us know when booking so we can prepare water and suitable space.
Can you take mobility scooters?
We can carry some compact mobility scooters depending on dimensions and weight. Please share the model or measurements when you book. If needed, we’ll advise on the best vehicle match.
What information do you need when I book?
Pickup & destination, date/time, wheelchair type and size, passenger numbers, luggage, and any extra assistance you’d like (e.g., meet & greet at airports). The more we know, the better we can prepare.
How far in advance should I book a WAV taxi?
For airports and medical appointments, as early as possible is best to secure the ideal vehicle and driver. Short-notice bookings may be possible depending on availability—call us to check.
How much does a wheelchair accessible taxi cost?
Fares depend on distance, time, vehicle type and any special assistance required. We’ll provide a clear, fixed quote before you confirm. See taxi prices or get a quote online.
Do you offer account facilities for care organisations?
Yes. We provide account billing for approved organisations, care homes, education providers and regular travellers. Contact us to set up an account.
Can my family or carer travel with me?
Yes. Most of our WAV taxis have additional seats for family members or carers. Tell us your party size and we’ll assign a suitable vehicle.
What if my flight is delayed?
We track flights and will adjust pickup times within reason. If major changes occur, we’ll stay in touch to re-plan your transfer.
Useful Links & Related Services
Ready to Book a Wheelchair Accessible Taxi?
Tell us where you’re going, when you need to travel, and your accessibility preferences. We’ll take care of the rest.
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We’re here to help—whether it’s a short local ride, an important appointment, or an airport transfer.