Contact Us

Contact options

We make it easy to reach us in the way that suits you. Some customers like the speed of online booking, others prefer a quick call, and many choose WhatsApp because it’s simple to share addresses and flight numbers without repeating details. However you contact us, our aim is the same: clear communication, the right vehicle, and a reliable journey.

1) Book online (recommended for speed)

If you already know your pickup, destination and time, the fastest route is our online booking page. Online bookings are ideal for local runs, scheduled airport transfers, and return journeys because you can enter all details in one place. If your journey includes multiple stops, unusual luggage, child seats, or accessibility requirements, you can include notes so we allocate the correct vehicle and driver.

Book Online — and if you need help while booking, you can still call or WhatsApp and we’ll guide you.

2) Call us

Calling is best when you need to explain something quickly, you are coordinating for someone else, or you want help choosing the right vehicle (saloon vs MPV vs 6–9 seater vs minibus). It is also useful for time-sensitive adjustments on the day of travel. If you call, please have your key details ready (pickup, destination, time/date, passengers, luggage).

Phone: 01276 850505

3) Email us

Email is ideal for longer requests: corporate travel, events, repeated schedules, school transport enquiries, or journeys that need careful planning. If you email, we recommend using a clear subject line such as “Heathrow transfer quote”, “Minibus for event”, or “Corporate account enquiry” so we can route it quickly.

Email: bookings@ladybirdtaxis.co.uk

4) WhatsApp us

WhatsApp is great for sharing addresses, postcode details, flight numbers, and “where exactly to meet” instructions. It’s also handy if you’re on the move and want to keep everything in one message thread. If you WhatsApp, please include the same essential booking details you would provide by phone or email.

WhatsApp: Message us on WhatsApp

Booking / enquiry form

Use this section to place your WordPress booking form (or embed) so customers can submit their journey details in one go. A well-designed form reduces back-and-forth and helps us confirm your booking quickly with the correct vehicle. If you already have a booking plugin, drop the shortcode or block here. If not, keep the form simple: it should capture the essentials without feeling like paperwork.

When you submit the form, include anything that could affect planning: extra stops, bulky luggage (prams, golf clubs, skis), or special pickup instructions such as “meet at reception” or “call when outside”. Clear details help us plan the smoothest journey for you.

What details to send (so we can confirm quickly)

Most taxi problems are not caused by driving — they’re caused by missing details. A pickup address that doesn’t include a house number, an airport booking without a terminal, or a group booking without a luggage count can slow everything down. This section is designed to make contact simple: send the right information once, and we can do the rest.

The essential booking checklist

• Pickup location: full address and postcode, or a precise meeting point (hotel name + entrance, venue name + door, station name + specific pickup spot).
• Destination: full address/postcode, or airport + terminal, or station name.
• Date and time: exact pickup time (and whether it’s “leave by” or “arrive by” if you’re working backwards).
• Passengers: number of adults and children.
• Luggage: number of large suitcases and cabin bags, plus any special items (pushchair, wheelchair, golf clubs, skis, instruments).
• Vehicle request: Standard Saloon, Estate, MPV, 6/7/8/9 seater, Minibus, Executive, Wheelchair Accessible, or Pet Friendly.
• Contact number: a phone number we can reach on the day (important for airport pickups and busy venues).
• Notes: extra stops, special access needs, preferred routes, door codes, or any instruction that helps the driver find you quickly.

If you want the most accurate quote

Prices are easiest to confirm when we know the full picture. A journey for two people with hand luggage is different from a journey for five people with three big suitcases and a buggy. If you want the most accurate quote first time, include passengers + luggage. If you’re not sure, describe it honestly — “2 large suitcases + 2 cabin bags” is far better than “some luggage”.

If you are booking for someone else

Booking for someone else is common: arranging a taxi for a relative, a visitor, an employee, or a client. In those cases, please provide the passenger’s name and the best contact number for the day. If you want the journey to feel extra smooth, ask the passenger to keep their phone on and to watch for a message when the driver arrives. Clear communication prevents confusion at the exact moment it matters most: the pickup.

Simple rule: if the driver needs to find you, help them help you. A clear meeting point and a working number turn “where are you?” into “see you in a minute”.

Airport arrivals — how pickups work (and how to avoid confusion)

Airport pickups are slightly different from normal journeys because the passenger and driver are in a busy, controlled environment. Terminals can be crowded, pickup points may be limited, and passengers often have dead phones after a flight. The good news is that airport pickups can be extremely smooth when a few simple steps are followed.

What we need for an airport arrival booking

• Airport + terminal (for example, Heathrow T2, Gatwick North, etc.)
• Flight number (so delays and schedule changes can be understood)
• Landing time (or arrival time shown on your booking confirmation)
• Passenger name (especially for Meet & Greet)
• Mobile number that will be on and reachable after landing
• Luggage + passengers (to assign the correct vehicle)

Meet & Greet vs. pickup point

Some customers want a simple pickup point (driver nearby, passenger walks to meet). Others prefer Meet & Greet, where the driver meets inside the terminal with a sign. Meet & Greet is particularly helpful for first-time visitors, elderly passengers, travellers with mobility needs, families with children, or anyone who wants the reassurance of a clear face-to-face meeting rather than navigating busy pickup zones.

The biggest airport pickup mistake

The most common problem is unclear location messaging. “I’m outside” is understandable, but it can mean many different places at a modern airport. The fastest way to resolve this is to give a specific detail: door number, terminal level, a named pickup zone, or a nearby sign/landmark. If you can share your location pin, even better. We encourage passengers to keep their phone on and check messages after collecting luggage.

Early morning departures

For early departures, we recommend booking in advance and allowing a sensible buffer. Roads are usually quieter early, but unexpected closures and weather can still happen. The best approach is to plan your ideal arrival time at the terminal, then work backwards with a cushion. If you are unsure, we can advise based on your pickup area and the airport you’re travelling to.

Need an airport transfer now? Use Book Online or call 01276 850505.

Vehicles & luggage — choose the right size (and travel comfortably)

One of the most important parts of a successful booking is the vehicle choice. People often focus on the route and timing, but the vehicle is what determines comfort: how easily everyone fits, whether luggage is secure, and whether the journey feels calm or cramped. If you’re unsure, tell us your passenger count and luggage and we’ll recommend the best option.

Quick guide

• Standard Saloon: ideal for 1–4 passengers with light-to-moderate luggage.
• Estate: good for extra luggage space when passenger count is small.
• MPV: a flexible choice for families and airport transfers with suitcases and cabin bags.
• 6–9 seater: best for groups, event travel, family holidays, and airport runs with more luggage.
• Minibus: for larger groups, multiple pickups, or heavy luggage requirements.
• Executive vehicles: ideal for corporate travel, client pickups, and journeys where presentation matters.
• Wheelchair accessible taxis: when step-free travel is required (please pre-book and provide details).
• Pet friendly: tell us what pet you are travelling with so we can plan appropriately.

Luggage honesty saves journeys

We say this with zero judgement: please be honest about luggage. Airport travel creates “more bags than expected”, especially for families. Cabin bags, backpacks, duty-free, coats, and pushchairs all take space. The easiest way to avoid stress is to tell us what you have. If you message “4 passengers + 4 large cases + pushchair”, we can allocate the right vehicle from the start instead of trying to make the wrong vehicle work.

Child seats and family comfort

If you require a child seat, booster, or specific setup, mention it when you contact us. The earlier we know, the smoother the planning. Families also benefit from a few extra minutes at pickup to load calmly; if you are travelling with children and multiple bags, build that loading time into your schedule so the whole trip begins without rushing.

Accessibility & pet friendly travel

We believe transport should feel respectful and straightforward for everyone. If you or your passenger has mobility needs, or if you are travelling with a pet, the key to a smooth trip is simple communication. Tell us what you need, and we’ll plan the journey properly rather than guessing.

Wheelchair accessible taxis (WAV)

If you require a wheelchair accessible vehicle, please contact us in advance so we can confirm availability and ensure the right vehicle is scheduled. When requesting WAV transport, it helps to include:

• Whether the passenger remains in the chair or can transfer to a seat
• Wheelchair type (manual/electric) and approximate size
• Any assistance needs (steps, ramps, luggage help)
• Pickup details that reduce walking distance and confusion

For hospital journeys or repeat appointments, we can help you set a reliable routine that reduces stress on the day. If the passenger tires easily, we can plan a pickup point that is as close and calm as possible.

Pet friendly travel

Pets are welcome on many journeys when planned properly. When contacting us, please mention:

• Pet type and size (small dog, large dog, cat in carrier, etc.)
• Whether the pet will be in a carrier
• Any behaviour notes (nervous, excited, needs extra time)
• Any preferences (rear space, blanket, etc.)

We recommend bringing a blanket or pet cover and a lead. If you’re travelling to the airport with a pet, plan a little extra time so loading is calm and safe.

Corporate accounts & regular travel

If you manage regular travel for a business, we can help streamline bookings and reduce admin. Corporate travel often involves airport runs, client pickups, multiple stops, and time-sensitive schedules. The smoother the process, the better the experience for everyone — including your customers and staff.

When a corporate account is useful

• Regular airport transfers for staff and visitors
• Client pickups where presentation and punctuality matter
• Recurring schedules (weekly meetings, monthly events)
• Multiple travellers and departments needing consistent service
• Invoicing requirements for finance teams

What to send in your corporate enquiry

To set up a simple, efficient process, email bookings@ladybirdtaxis.co.uk with:

• Company name and main contact person
• Typical journey types (airports, stations, local trips)
• Estimated frequency (daily, weekly, occasional events)
• Preferred vehicles (saloon, executive, MPV, minibus)
• Invoicing preference and any reference requirements

We’ll respond with a straightforward path forward. If you have a complex schedule (events, group movements, or multiple arrivals), we can help you build a practical plan that reduces last-minute changes.

Areas served (local coverage)

Ladybird Taxis & Airport Taxi provides local taxi services and airport transfers across Surrey, Hampshire and Berkshire, with strong coverage around the following towns and villages. If you’re unsure whether we cover your pickup, contact us with your postcode and we’ll confirm.

Service area list

• Camberley
• Frimley
• Farnborough
• Fleet
• Aldershot
• Sandhurst
• Yateley
• Crowthorne
• Bracknell
• Wokingham
• Bagshot
• Lightwater
• Windlesham
• Ascot
• Sunningdale
• Egham
• Staines
• Guildford
• Woking
• Basingstoke
• Reading
• Eversley
• Blackwater
• West End (Woking)
• Bisley
• Brookwood
• Chobham
• Farnham
• Virginia Water
• Mytchett
• Ash Vale
• Hook
• Hartley Wintney
• Odiham
• Valley End & Longcross
• Deepcut
• Ash
• Pirbright
• Englefield Green

Typical journeys from our local area

Our customers use us for everyday local travel — station runs, shopping trips, hospital appointments, family events — as well as longer-distance transfers. Popular travel patterns include:

• Airport transfers to Heathrow, Gatwick, London City, Luton and Stansted
• Local station runs (helpful when parking is limited or you want a door-to-door experience)
• Evening transport for meals, celebrations and nights out
• Group travel for weddings, conferences and events
• Corporate travel for meetings, client collections and regular schedules

If you want advice on the best vehicle for your route, call us — we’ll help you choose a comfortable option that suits your group and luggage.

Policies & helpful notes

Clear policies help avoid misunderstandings. This section is written in plain English to support smoother travel. If you have a question that isn’t covered here, contact us and we’ll explain.

Booking changes

If your plans change, please let us know as soon as possible. Changes we can usually accommodate include pickup time adjustments, address corrections, adding a stop, or changing vehicle type. The earlier you contact us, the easier it is to keep everything smooth — particularly at busy times, early mornings, and during school holiday travel peaks.

Flight delays and airport adjustments

For airport arrivals, sharing your flight number helps us understand delays. Even so, airports are complex and the best results come from keeping your phone reachable after landing. If you are delayed after landing (long queues, baggage delay), message us so we can adjust the pickup plan calmly and avoid confusion.

Waiting time and meet & greet

Some journeys include waiting time, such as airport arrivals, appointment pickups, or “wait-and-return” bookings. If you need a wait-and-return, tell us in advance. It helps to be clear whether you want the driver to wait on-site, or whether you want a second pickup time later. Both are possible; what matters is setting the expectation properly.

Stops and via points

If you need an extra stop (for example picking up a family member on the way to the airport), mention it at booking. Extra stops affect timing and pricing, and the driver needs to plan the route. Stops are common — we just need to know about them upfront to keep the journey seamless.

Lost property

If you think you left something in a vehicle, contact us as soon as you notice. Provide your booking details, pickup time, and route. The quicker we know, the easier it is to locate the vehicle and help recover your item. Please note that recovery depends on timing and whether the vehicle has already moved onto the next job.

Feedback, compliments, and complaints

We welcome feedback because it helps us keep standards high. If you had a great journey and want to compliment your driver, we’d love to pass it on. If something went wrong, contact us with your booking details and a clear description of the issue. We take concerns seriously and aim for fair, practical resolutions.

Contact FAQs

Map / coverage (embed here)

Many customers like a visual reference of the coverage area, especially when booking from villages or when arranging pickup for a visitor. You can embed Google Maps here (or a static map image) showing your primary coverage area and key routes to Heathrow and other airports.

If you’re not sure whether your pickup is covered, send your postcode — we’ll confirm quickly.

Ready to book?

When you’re ready, choose the fastest option for you: online booking, a quick call, email, or WhatsApp. If you’re travelling to an airport, include terminal and (for arrivals) your flight number. For group travel, include passengers and luggage so we can recommend the best vehicle.